How Living in London Puts Landlords and Tenants First

Posted on: 28 May 2024

How Living in London Puts Landlords and Tenants First

At Living in London, the relationships we have with our customers, whether landlords or tenants, are what make our business a little different to the norm. We aim to put both first and build relationships that go beyond the transaction.

While most agencies might claim to do this, we really believe that we have the proof that we do. Here’s how we do things a little differently at Living in London.

Our founders were landlords

Living in London was founded by three landlords who all owned property in London. In fact, the company was born out of the frustration of relationships with more traditional agents. The founders were paying high fees and getting a lacklustre service for their money.

It simply wasn’t good enough. Instead, Living in London was created to offer a service by landlords, for landlords. It’s a service that is backed by lived knowledge of the challenges in the market, meaning that we can better deliver what our customers want.

We understand tenants’ needs

The landlord background and the experience and reputation that we’ve gained as an agency since, means we can deliver what tenants want, too. We are where our customers are, with a Canada Water office next to the tube station that has a passing footfall of more than a million passing customers a month, for example.

Our focus as a small independent boutique agency in this particular part of London also means that we are experts in the local area, we know all the history and have often dealt with the same developments and properties for years. In fact we believe we often know the questions that landlords and tenants will ask before they even think of them.

We focus on service

For us customer service is crucial, whether we are dealing with landlords or tenants. Unlike some of our larger competitors our focus isn’t solely financials and profit. Instead it’s building on the solid foundation of customer service. And we’ve been widely recognised for our efforts here, continuously winning industry awards for customer experience.

We even have a virtual trophy cabinet on our website so that you can check out our wins for yourself. As well as various agent of the year awards we have also won ‘most trusted’ awards.

We are transparent with reviews

While awards are one recognition of what we do, we are also interested in what our customers think of us on a day-to-day basis. By being part of the review platform Feefo, we are able to track our weekly testimonials. Our main growth comes from word of mouth and recommendations with our customers doing much of our advertising for us.

This not only keeps us accountable but makes us more transparent to would-be tenants or landlords like yourself who might be considering working with us. In one of our recent reviews, our tenant said we offered “outstanding customer service” and had “provided exceptional support” when a leak had occurred in the property, singling out one of our staff for being “extraordinarily helpful” and who “truly took the situation to heart and played a crucial role in finding a solution”.

And we believe our staff are another huge asset. We have operated in this area for more than 20 years and many of our staff have stayed with us over much of this time, meaning that clients get to know our staff as well as we get to know them.

But we won’t rest on our laurels. Instead, we ensure that we continue to give such service to our landlords and tenants all day, every day. We believe that is what makes us special.

If you are looking to sell or buy, or maybe you just want some professional advice from a 5-star rated, multi-award-winning agency, please get in touch on 0207 231 0002 or email welcome@living-london.net


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